PRIVACY POLICY

1. INTRODUCTION

In this privacy policy “we”, “us”, “Hunter Olives”, and “our” means Hunter Olive Trees. Please read this Privacy Policy carefully as it describes how we collect, use and handle your Personal Information.

Hunter Olive Trees recognizes the importance of your privacy and your right to control your Personal Information and is committed to complying with applicable privacy laws. We will only request Personal Information that is reasonably necessary for us to perform our functions and activities as an ecommerce and wholesale business.

2. WHAT TYPES OF PERSONAL INFORMATION MAY WE COLLECT?

The types of Personal Information Hunter Olive Trees may collect depends on the purposes for which such information is collected but may include (without limitation):

1. your name, occupation, residential address, email address, telephone number and other contact details;
2. purchasing preferences and financial data which we may collect when you buy products through our website.

Hunter Olive Trees will not collect Sensitive Information from you. In addition to Personal Information, we may use cookies, web beacons and other technologies on our network to collect information about your usage (for instance, third party websites you visit to better understand your preferences and what types of products and services you may be interested in).

3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

Where it is reasonable and practicable to do so, Hunter Olive Trees will collect Personal Information directly from you (without limitation):

1. When you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity;
2. When you subscribe to our mailing list or interact or follow our social media pages including Facebook, Twitter, LinkedIn and Instagram;
3. When you provide us with Personal Information when you place an order by telephone or via our mobile or electronic online system.
4. If you use social media, any information that you allow the social media site to share with us;
5. By accessing a website or mobile application via links in an email we have sent and/or by accessing a website or mobile application where you have identified yourself, you consent to the collection of such information where it is Personal Information.
6. We may collect transaction details related to your use of our services, including your order details, date and time the service was provided, amount charged, and payment method;

4. WHY DO WE COLLECT, USE, HOLD AND DISCLOSE YOUR PERSONAL INFORMATION?

Hunter Olive Trees collects, uses, discloses or holds Personal Information that is reasonably necessary for Hunter Olive Trees to perform one or more functions or activities as a business including (without limitation):

1. direct marketing, sales and promotion of Hunter Olive Trees products (for instance, providing you information about upcoming offers and deals);

We use, disclose or hold your Personal Information for the primary purpose for which it was collected, or as otherwise required in accordance with applicable privacy laws (for instance, we may be required to disclose your Personal Information to a law enforcement agency).

5. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?

Hunter Olive Trees may provide your Personal Information to third parties as part of our functions and activities including (without limitation):

1. Delivery, courier and postal organisations: we may disclose your Personal Information to delivery, courier and postal organizations in order to deliver products you order;
2. Law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it; and
3. Hunter Olive Trees may engage email marketing providers, market research companies, promotions management and other data analytics companies to perform direct marketing on our behalf. You will always have the right to opt out of receiving promotional materials from Hunter Olive Trees.

6. DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS RECIPIENTS

Hunter Olive Trees will not disclose your information to overseas recipients.

7. HOW IS YOUR PERSONAL INFORMATION SECURED?

We understand you have entrusted us with the protection of your Personal Information. As such, we take reasonable steps, to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure. This includes engaging reputable third party service providers and ensuring that we engage (where possible and practical to do so) in best practice security systems and procedures.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We limit access to Personal Information about you to employees and/or contractors who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.
The security of your personal information is important to us.

8. WEBSITE VISIT INFORMATION

Visiting our website requires the collection of general and personal information. The collection of such information may be executed by our third party contractors which collect information regarding your visit to website and includes the pages you accessed, the information downloaded, the date and time of your visit and your server address. Such information is collected for statistical purposes and assists us in keeping up the quality of our website and its convenience for our users.

Keep in mind that any personal information, or comment that you voluntarily disclose on the Website, for example on comment pages, or on the blog forums, become publicly available. Your account name is displayed to other Users when you send and/or post messages through the Website. Please note that any comment or other content you post or send to the Website becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

9. COOKIES AND WEB BEACONS

A cookie is a computer file containing certain information about your use of our website sent by your computer to us with each request. Cookies used by us and/or associated third parties may identify individual users.

As you navigate through our websites or smart device applications, certain information can be passively collected (by us or our vendors) using various technologies such as cookies, internet tags or web beacons, and navigational data collection (log files, server logs and clickstream data). Using “cookies” enables us to collect data regarding your personal preferences, including what products you have ordered, at what times and in what amounts, the pages you have visited in what order and so forth. This enables us to recognise you as a specific customer and to help us and our third-party service providers present targeted and customised advertising to you. For example, we can keep track of the products you like such that if you consent, we can send you information about new products and promotions that you might be interested in.

It is important to note that our cookies do not hack into your computer so as to seek and retain other personal information stored on your computer nor do they contain any viruses.

If you do not wish to receive cookies, you can change your browser settings such that your device does not accept cookies. However, please note that certain areas of the Hunter Olive Tress website may only be accessed in conjunction with cookies.

10. GOOGLE ANALYTICS

We use Google Analytics to understand how our websites are used and identify how we can make the websites more effective. For information on how Google Analytics collects and processes data please see the site “How Google uses data when you use our partners’ sites or apps”, (located at google.com/policies/privacy/partners.

11. THIRD-PARTY LINKS

The website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control, endorse or make representations about these third-party sites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit. If you choose to give Personal Information to unrelated third parties it will not be covered by this Privacy Policy.

12. HOW WE STORE YOUR PERSONAL INFORMATION

Where we store your Personal Information depends on what interaction you have had with us. However, some areas may include databases for processing customer enquiries, feedback or for general data processing or databases for email or SMS marketing communications.

13. VENDORS

Hunter Olive Trees does not rent or trade Personal Information with third parties. We may however, share your Personal Information with vendors who provide services to us, such as fulfilling orders, carrying out research (data processing), banking institutions, managing promotions, personalising customer experiences and other information technology services. We do not allow these vendors to use this information or to share it for any purpose other than to provide services on our behalf.

14. CHILDREN’S PRIVACY NOTICE

Our policy is not to collect Personal Information from any person under 13-years-old unless collection is for a specific activity and that person’s parent or guardian has provided us with written consent to collect their Personal Information for that specific activity.

15. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You can access or correct your Personal Information by contacting our Privacy Officer at the ‘Inquiries Procedure’ set out below.

Please ensure that any written request for access or correction addressed to our Privacy Officer provides adequate detail that identifies what Personal Information you want access to or corrected. Where your request will incur costs, we may charge you a fee to cover those costs (for instance, reasonable staff costs in searching for, locating and retrieving the requested Personal Information). We will inform you of any such charges prior to your request being actioned.

In certain circumstances, we may refuse to provide you access to your Personal Information. Where we refuse you access, we will provide you with a written explanation as to the reasons for the rejection (for instance, we may refuse to disclose Personal Information to you where such access would have an unreasonable impact on the privacy of other individuals).

16. CHOICE/OPT-OUT

We will provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purpose, at the time of asking for this information.

If you no longer wish to receive our newsletter and promotional offers, you may “opt-out” of receiving them by following the instructions included in each newsletter or communication, or by contacting us.

17. INQUIRIES PROCEDURE

All complaints and inquiries concerning your Personal Information, including in respect of alleged breaches of this Privacy Policy or the Privacy Act, should be directed to the Hunter Olive Trees Privacy Officer: Sam Grosser sales@hunterolivetrees.com.au.

18. PRIVACY POLICY UPDATES

This Privacy Policy was last updated in September 2023. We may update this Privacy Policy from time to time. We will post the updated version of the Privacy Policy on our website but may not personally notify you. Please check periodically to see if our Privacy Policy has been updated. Capitalised terms in this Collection Statement have the meaning given to such terms in the Hunter Olive Trees Privacy Policy or the Privacy Act.

Effective Date: This Privacy Policy was last modified in September 2023.